Frequently Asked Questions
What does the do-it-for-me approach mean?
The "do-it-for-me" approach takes the best of both worlds, combining the studio with the lean methodology of website development.
Our website builder with integrated design systems automates the routine processes that don't require creativity. Meanwhile, our designers create the site, according to your preferences and requirements. As a result, you get a mobile-friendly website with an individual design, SSL-certificate, and Google Cloud hosting.
Besides, every site is built on the basis of niche market research, ensuring a solid online presence.
What is the difference between Onyxwebs and a classic website builder?
Classic website builders take a do-it-yourself approach, meaning that you have to create the website either yourself or hire a third-party contractor.
In contrast, Onyxwebs works on a do-it-for-me basis. Our designers create a website for you and only then transfer it to your account, where you can manage and edit it on your own. This makes website creation much easier and safer. Besides, you’ll never see any ads on your website because we want to please you, not advertisers.
I already have a website. Can I just buy a subscription and host your website on your platform?
No, Onywebs only supports websites created on our platform. We can, however, create a website similar to the one you have.
Are a domain and SSL-certificate included in the subscription cost?
The subscription includes a domain name under $15 with .org, .net, .com, or .biz extensions. For customers from Ukraine, we can also provide a domain name with any extension within .ua domain zone. If you want to buy a more expensive domain name, you will have to pay the difference or buy it yourself. If you want to buy a domain name with an extension other than those mentioned above, you will have to buy it yourself.
In terms of SSL-certificates, we have a partnership with Let’s Encrypt and every website created with Onyxwebs will get an SSL-certificate automatically.
How can I order a website?
To order a website, please click "Get my website" on our website and complete a form. We’ll then contact you to understand your needs and create a website structure for free. If everything is OK with the structure, we’ll kindly ask to make a deposit payment so that we can proceed to design. You’ll then have 2 revisions of website design, during which we’ll modify the website. Once you approve the final version, we’ll transfer the website to your account and connect your domain name to it. After that, you’ll take control of your website.
Do I need to pay for the website draft?
No, we build a website draft for free. You’ll only need to pay when you approve it and want us to proceed to design.
How can I order additional services for my website (e.g. integrations, webmaster hours, copywriting)?
As soon as you complete a form to order a site, our website setup experts will contact you to learn all the details. You can tell them about any additional services you need.
How can I contact your support team?
You can contact them via online chat on our website ( button in the bottom-right corner) or via email at email@example.com.
What is a website draft and how can I get it?
It's a sample structure of the main pages of your future website with the blocks and elements you want to have. You can get it by completing a form to order a website. The structure can either be created live during a chat with our website setup expert or created and sent to you via email within 1 working day.
The most important benefit is that you get a ready-to-use website structure for free, while it normally costs from $50 to $300.
When can I choose the type of subscription?
You will be able to choose the type of subscription after you approve the website structure. The chosen subscription amount will be added to the deposit you need to pay before we proceed to design. To prevent your website from going offline, your subscription will renew automatically when your current subscription period ends. You’ll be charged on the date that you subscribed initially. The recurring subscription period will equal the subscription period you chose initially. You’ll be charged using the payment method that you chose when signing up.
What should I do if my recurring subscription payment failed? Will my website go offline?
Don’t worry. In case your subscription payment fails, you can contact our support team in chat or via email at firstname.lastname@example.org. We’ll help you fix the issue. Besides, we give you a 1-month grace period, meaning that your website will be online for 1 month after the end of subscription.